UMass Boston

To increase students' chances of academic success, the Student Referral Program enables individuals (faculty, staff, and students themselves) to refer students to the Center for Academic Excellence for additional support and guidance. Referrals may be made at any point in the semester, though the sooner the student can meet with us, the better the chance for a positive outcome.

Who should be referred?

Any UMass Boston undergraduate student can be referred. If a faculty member has been unsuccessful in resolving an issue, they may refer students for one or more of the reasons listed below:

• Personal issues affecting academics
• Unresponsiveness to faculty email outreach
• Study skills, writing skills, and organizational challenges
• Low quiz / test grades
• Frequent absences
• ESL challenges

Is a student at risk of harming him/herself or others?

If the situation is urgent and life threatening, call the police:

If you are off campus, call 911
If you are on campus using a landline, call 911
If you are on campus using a cell phone, call 617.287.1212

If the situation is urgent but not life threatening, please follow the Distressed and Distressing student protocol. Contact the Dean of Students Office at 617.287.5899 or at dean.students@umb.edu.

What do we do?

A staff member from the Center for Academic Excellence will meet with students, assess their needs, and develop a plan to enable them to succeed in the class at hand as well as to move on academically with the goal of successfully completing their degree at UMass Boston. We collaborate closely with faculty and often refer students to other resources on campus such as the Counseling Center.

Have you been referred? 

If you are a student who has been referred, you will receive an email and a phone call to get you connected with the right advisor or coach. There are many resources that you may find helpful, such as:

• UMB-UR-Best
• Academic Support Programs
• Counseling Center
• U-Access (for a benefits/financial screening and food pantry services)

Student Referral Form

Please fill out the below information to the best of your ability.

Please be aware that this does not constitute filing an official police report. To file an official police report, please contact the University of Massachusetts Boston Department of Public Safety at 617-287-1212. For incidents occurring off-campus in the City of Boston, please call 617-343-4730.

IF THIS IS AN EMERGENCY, PLEASE CALL 617-287-1212 OR 911!

Please be aware that all reports, including anonymous reports, regarding alleged discrimination, harassment, sexual or gender harassment, domestic or dating violence, stalking or retaliation pursuant to the Equal Opportunity Discrimination and Harassment Policy and/or the Student Code of Conduct need to be submitted under the ODEI Complaint Form.

Background Information

This form is for the use of current students, faculty, or staff from the University of Massachusetts Boston. Please provide detailed information regarding the academic concern you are reporting.

Use this form if you have been unsuccessful in resolving an issue on your own. Once the form is submitted, the student's academic advisor will review the information and take appropriate action.

As the Student Referral Program does not respond to emergencies, the report may not be reviewed and/or immediate action taken on the same day it is submitted. If you have any questions related to completing this form, please call the ACES at 617-287-5500.